Human oversight is a design decision
Saying a person stays in the loop is the easy part. The design has to say which loop, at which step, holding what information.
READ THE ARTICLEMethod pieces on the decisions that shape an operational system — where oversight sits, which copy of the day’s records counts, and what a second language costs when it arrives late. Written from the design of OPS and Contraxis.


Human oversight is a design decision
Saying a person stays in the loop is the easy part. The design has to say which loop, at which step, holding what information.
READ THE ARTICLEField software that requires a network is desk software that has been carried outside.
READ THE ARTICLEAdding Arabic to a finished product is not adding a language. It is discovering how many assumptions were baked into the layout.
READ THE ARTICLE
Recalibre®Describe the operational problem in your own words. We will tell you whether it is a strategy problem, a systems problem or a design problem — and what a Calibration would cover.
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